Responsible Gaming
Play Safe. Stay in Control.

a baji enforces a strict minimum age requirement of 18 years for all players. This applies to account registration, deposits, withdrawals, bonus claims, and participation in any game or betting market available on the platform. The 18+ rule is not a guideline — it is a firm policy that we take seriously and enforce at every stage of a player's journey.

During the account registration process, every player is required to confirm that they are aged 18 or above. Before processing any withdrawal, a baji conducts a mandatory KYC (Know Your Customer) verification check, which includes review of a government-issued identity document such as a Bangladesh National Identity Card (NID) or passport. This document check confirms both identity and age. Any account found to belong to a person under 18 is immediately suspended, all funds are handled in accordance with our terms, and the case is escalated for review.

We also strongly encourage parents and guardians to use parental control software on shared devices and home networks to prevent underage individuals from accessing gambling platforms. If you believe a minor in your household has accessed a baji, contact us immediately at [email protected] and we will act without delay.

Gambling is meant to be an entertaining activity, and for the vast majority of a baji players across Bangladesh, it stays that way. However, for some individuals, gambling can shift from a leisure activity into something that feels compulsive, difficult to control, or harmful to their finances, relationships, or mental health. Recognising the warning signs early is the most important step toward getting things back on track.

Common signs that gambling may be becoming a problem include:

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money, selling possessions, or using bill money to fund gambling sessions.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
• Making repeated, unsuccessful attempts to cut down or stop gambling on your own.
• Feeling a need to bet increasingly larger amounts to get the same level of excitement.

If two or more of the above descriptions feel familiar, it is worth taking our self-assessment below and considering reaching out to our support team. Asking for help is a sign of strength, not weakness, and a baji is here to support you through every step of the process.

The following questions are designed to help you honestly reflect on your relationship with gambling. There are no right or wrong answers — the purpose is simply to encourage self-awareness. Answer each question privately and consider the total picture your answers paint.

One of the most practical responsible gaming tools available to a baji players is the ability to set a personal deposit limit on your account. A deposit limit caps the total amount of money you can add to your a baji account within a defined period, helping you stay within a budget that you set for yourself before you start playing — not after.

a baji supports three deposit limit timeframes: daily (resets every 24 hours), weekly (resets every 7 days), and monthly (resets on the same date each calendar month). You can set limits in Bangladeshi Taka (BDT) to amounts that suit your personal financial situation.

Sometimes all you need is a short break. The a baji time-out feature allows you to temporarily suspend your account for a fixed period without going through a full self-exclusion process. A time-out is ideal when you feel you have been playing more than planned recently and want to step back, reset, and return to the platform with a clearer head.

Available time-out durations:

• 24 hours — A brief pause, useful after a particularly long or frustrating session.
• 7 days — A one-week break, allowing time to reflect and re-establish healthy habits.
• 30 days — A full calendar month away from the platform.
• Custom duration — Contact our support team to request a custom time-out period of up to 90 days.

During a time-out, your a baji account is suspended. You cannot log in, deposit funds, place bets, or access any games. Any pending withdrawals at the time of your time-out request will continue to be processed normally. Promotional communications will also be paused for the duration of your time-out.

To activate a time-out, contact our support team at [email protected] with your registered account email and the duration you prefer. Time-outs take effect within one hour of your request being confirmed.

Self-exclusion is a serious, binding commitment that prevents you from accessing your a baji account for a set period. It is designed for players who recognise that their gambling has become problematic and who want a firm, enforceable barrier between themselves and the platform. Unlike a time-out, a self-exclusion cannot be reversed or shortened once it is active — this is intentional, and it is what makes the tool effective.

Self-exclusion periods available:

• 6 months — The minimum self-exclusion period at a baji.
• 1 year
• 2 years
• 5 years
• Permanent — An indefinite self-exclusion with no automatic end date.

During self-exclusion, your account is fully locked. You cannot log in, deposit, place bets, or receive any promotional or marketing communications from a baji. Any account balance at the time of self-exclusion will be processed as a withdrawal to your registered payment method. a baji will also take reasonable steps to prevent you from opening a new account during the self-exclusion period.

To request self-exclusion, email our support team at [email protected] from your registered email address with the subject line "Self-Exclusion Request". Include your registered name, username, and the exclusion period you are requesting. Self-exclusion takes effect within 24 hours of your request being confirmed by our team.

Beyond the individual tools described above, a baji maintains a range of platform-wide player protection measures that operate continuously in the background to support safer gambling for all users across Bangladesh.

• Reality checks: Players who have been in an active session for an extended period will receive an on-screen notification reminding them of the time elapsed and the net result of their session. This helps counteract the time-distortion effect that can occur during extended gaming sessions.
• Session history transparency: Every a baji player can view a full history of their deposit, withdrawal, and betting activity at any time. Transparency about your own spending is a powerful tool for responsible self-management.
• No credit gambling: a baji does not offer credit facilities, loans, or buy-now-pay-later payment options for gambling purposes. All funds deposited must be genuinely available in the player's bKash, Nagad, Rocket, or bank account at the time of deposit.
• Advertising standards: a baji does not direct gambling advertising at people known to be under 18, people who have self-excluded, or people in identified vulnerable circumstances. Marketing communications are targeted responsibly.
• Staff training: Our customer support team receives ongoing training to identify potential signs of problem gambling in player communications and to respond with appropriate care, empathy, and referrals to the tools described in this page.
• Secure account protection: Two-factor authentication (2FA) via your registered Bangladesh mobile number is available on all a baji accounts, helping prevent unauthorised access to your account by a third party — including family members who may be unaware of your account.

These measures are part of a baji's ongoing commitment to operating a platform that people across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and the rest of Bangladesh can enjoy with confidence — knowing that their wellbeing, not just their entertainment, is being looked after.

If you are concerned about your own gambling habits, or those of someone close to you, the most important thing is to talk to someone. Reaching out is the first and hardest step — but it is also the most important one. a baji's support team is always available, and the conversation will be handled with complete confidentiality and no judgment.

How to contact a baji's Responsible Gaming support team:

• Email: [email protected] — available 24 hours a day, 7 days a week.
• Response time: All responsible gaming requests are prioritised. We aim to respond within 2 hours for self-exclusion and time-out requests, and within 24 hours for all other queries.
• Language: Our support team communicates fluently in both English and Bengali, so you can express yourself in whichever language you feel more comfortable with.

When you contact us about a responsible gaming concern, our team can assist you with activating a deposit limit, applying a time-out, initiating self-exclusion, reviewing your account activity, or simply having a conversation about your situation without any pressure or obligation to take immediate action.

We also encourage players to speak with trusted friends, family members, or community leaders if gambling is causing distress. Community support networks across Bangladesh — including local mosques, temples, and community health services — can provide guidance and a listening ear that complements the platform-level tools a baji offers.